Last Updated: February 1st 2025

Luvisia Digital is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website2 or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes information that can identify you, such as your name, email address, phone number, KRA PIN, ID number, passport details, and other information provided during service applications.
  • Usage Data: We collect information about how you interact with our website and services, including your IP address, browser type, pages visited, and other usage statistics.
  • Payment Information: If you make payments for our services, we collect payment information necessary to process your transactions.
  • Communication Data: We collect information when you communicate with us, such as through email, phone, or chat.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services.
  • To process your service applications and requests.
  • To communicate with you about our services, updates, and promotions.
  • To process payments and transactions.
  • To improve our website and services.
  • To comply with legal obligations.
  • To protect our rights and the rights of our users.

3. Disclosure of Your Information

We may disclose your information to:

  • Service Providers: We may share information with third-party service providers who assist us in providing our services.
  • Legal6 Authorities: We may disclose information to comply with legal obligations or to respond to lawful requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may not be transferred.
  • With Your Consent: We may share your information with third parties with your consent.
  • KRA and associated government bodies: When processing services, we must send your information to the relevant government bodies.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request to correct any inaccuracies in your personal information.
  • Deletion: You can request to delete your personal information, subject to legal limitations.
  • Objection: You can object to the processing of your personal information.
  • Withdrawal of Consent: You can withdraw your consent at any time, where applicable.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: LuvisiaDigital@gmail.com
  • Phone: +254792642469 (WhatsApp)

By using Luvisia Digital’s website and services, you consent to the terms of this Privacy Policy.